Return Policy
At MoodSignal, we stand behind the quality of our product. If you're not completely satisfied with your purchase, we offer a hassle-free return process.
Return Eligibility
To qualify for a refund:
Your request must be submitted within 30 days of delivery.
The item must be in its original condition (unless damaged or defective upon arrival).
A valid order number or proof of purchase is required.
How to Start a Return
Email us at info@moodsignal.store with your order number and reason for the return.
We’ll reply with return instructions and a return address.
Once we receive and inspect the returned item, we’ll issue your refund to the original payment method.
Refund Details
Refunds are processed within 5–7 business days after we receive your return.
Original shipping fees are non-refundable, unless the item was damaged, defective, or we made a shipping error.
Non-Returnable Items
Items returned after the 30-day window
Items not in original condition (unless defective)
Behavior Conduct
We maintain a zero-tolerance policy for abusive, threatening, or disrespectful language in any form of communication to our customer support. If such behavior occurs, we reserve the right to cease communication and/or refuse future business.
Questions?
Contact us using the Contact Page or email us at info@moodsignal.store — we’re happy to help.